We aim to resolve quality, shipping, and fulfillment issues promptly and fairly for both retail and wholesale buyers.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the item and packaging.
Eligible returns must be requested within 14 days of delivery. Items should be unused, unworn, and returned in original packaging.
Custom-made or personalized products are generally non-refundable unless they arrive damaged or do not match the approved order.
Approved refunds are processed after inspection of returned goods and are typically issued within 5 to 10 business days to the original payment method.
For return or refund assistance, contact le1618385@gmail.com with your order number, issue description, and supporting photos. Our team will guide you through the next steps.